Free Repair Service

At Pilotage Clothing, we believe in the value of quality and longevity. Our Free Repair Service is designed to help you keep your beloved pieces in top condition, ensuring they continue to serve you for years to come.

Repair Process Overview:

• Alterations: Repairs may involve slight adjustments to the size or shape of your item depending on the type of issue.
• Patches: In some cases, patches may be used as part of the repair process to restore your item’s integrity.
• Pre-Approval: Please ensure your item is washed and photographed for approval before shipping it to us for repair.

Repair Terms & Conditions:

1. Photo Submission: Before proceeding with payment, please send us a photo of your item to request approval for the repair.
2. Cleanliness: Items must be cleaned and dry before sending them.
3. Repair Limit: Only one repair per item is allowed. Multiple issues may result in your item being returned without repair.
4. Shipping: You will receive a prepaid shipping label to send your item to us for repair. This will be e-mailed to you after purchase and approval.
5. Required Information: Include a note inside your package with:
   • Your name
   • Return address
   • Phone number
   • A brief description of the issue or requested repair
6. Approval Process: We will assess your request and reach out if we need more details or clarification. Repairs will only proceed once we have approved the request.
7. Communication: We may contact you by phone or email to discuss your repair and confirm the best course of action.
8. Compliance: Failure to follow these terms may result in your repair request being canceled and your item returned at your cost.

By following these guidelines, you help us ensure a smooth and efficient repair process, so your items stay in excellent shape for years to come.